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Title
Text copied to clipboard!Healthcare IT Support Specialist
Description
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We are looking for a dedicated Healthcare IT Support Specialist to join our team and play a critical role in maintaining and improving the technology infrastructure within our healthcare organization. This position is essential for ensuring that healthcare professionals have access to reliable and efficient IT systems, enabling them to deliver high-quality patient care. As a Healthcare IT Support Specialist, you will be responsible for troubleshooting technical issues, maintaining electronic health record (EHR) systems, and ensuring compliance with healthcare IT regulations. You will work closely with medical staff, administrators, and other IT professionals to address technology-related challenges and implement solutions that enhance operational efficiency.
Your primary duties will include providing technical support for hardware and software systems, managing network connectivity, and ensuring data security in compliance with HIPAA and other healthcare regulations. You will also assist in training staff on the use of healthcare IT systems and contribute to the development of IT policies and procedures. This role requires a strong understanding of both IT systems and the unique needs of the healthcare industry.
The ideal candidate will have excellent problem-solving skills, a customer-focused mindset, and the ability to work in a fast-paced environment. You should be comfortable working with a variety of technologies, including EHR systems, medical devices, and cloud-based solutions. A background in healthcare IT or a related field is highly desirable, along with certifications such as CompTIA Healthcare IT Technician or similar. If you are passionate about technology and healthcare and want to make a meaningful impact, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Provide technical support for healthcare IT systems, including EHR platforms.
- Troubleshoot and resolve hardware, software, and network issues.
- Ensure compliance with healthcare IT regulations, such as HIPAA.
- Assist in the installation and maintenance of medical devices and IT equipment.
- Train healthcare staff on the use of IT systems and tools.
- Monitor system performance and implement improvements as needed.
- Collaborate with other IT professionals to develop and update IT policies.
- Maintain data security and backup systems to protect sensitive patient information.
Requirements
Text copied to clipboard!- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience in healthcare IT support or a similar role.
- Strong knowledge of EHR systems and healthcare IT regulations.
- Proficiency in troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, healthcare-focused environment.
- Certifications such as CompTIA Healthcare IT Technician are a plus.
- Strong problem-solving and analytical skills.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with EHR systems?
- How do you ensure compliance with healthcare IT regulations like HIPAA?
- What steps do you take to troubleshoot network connectivity issues?
- Have you ever trained healthcare staff on IT systems? If so, how did you approach it?
- Can you provide an example of a challenging IT issue you resolved in a healthcare setting?